Clear Terms.
Clear
Expectations.
Built for Growth.

These Terms & Conditions ("Terms") govern your access to and use of Patient Acquired, including our website, software platform, communications, features, services, and related technology (collectively, the "Services").

By accessing, using, purchasing, subscribing to, or otherwise interacting with the Services, you agree to be bound by these Terms and our Privacy Policy.

Patient Acquired provides technology and software tools designed to help healthcare practices manage patient acquisition and engagement.

• CRM and lead management functionality
• Automated lead follow-up
• Appointment scheduling and pipeline management
• AI-powered engagement and communication
• Patient reactivation
• Reputation management
• Reporting and conversion tracking
• Workflow automation

Features may vary by subscription plan, account configuration, third-party integrations, service availability, and usage limits.

You are responsible for providing accurate account information, maintaining the confidentiality of your login credentials, and ensuring that authorized users of your account comply with these Terms.

You agree not to misuse the Services, attempt unauthorized access, interfere with platform operation, or use the Services in violation of applicable laws or regulations.

Certain Patient Acquired Services are offered through recurring subscription plans. By purchasing a subscription, you authorize Patient Acquired and its payment processors to charge applicable subscription fees and other authorized charges to your selected payment method.

Subscription fees may continue on a recurring basis until canceled according to the terms applicable to your account.

Patient Acquired may provide SMS and mobile messaging communications to customers and users who have opted in to receive such communications.

Where SMS communications are offered, users may be presented with separate consent options for non-marketing communications and marketing or promotional communications.

Non-Marketing Communications

These may include appointment reminders, order confirmations, account notifications, and other transactional or informational communications.

Marketing Communications

Marketing communications may include promotional messages, special offers, discounts, service announcements, and product or feature updates.

Users may opt out at any time by replying STOP.

You may receive transactional, administrative, onboarding, account, and service-related emails in connection with your use of Patient Acquired.

Marketing communications may be subject to additional consent and unsubscribe requirements.

Patient Acquired provides technology tools for healthcare practices but does not provide medical advice, diagnosis, or treatment.

Where Patient Acquired acts as a Business Associate under HIPAA, the handling of Protected Health Information ("PHI") will be subject to an applicable Business Associate Agreement ("BAA"), as required by law.

Patient Acquired may integrate with or rely upon third-party technology, telecommunications providers, payment processors, artificial intelligence services, scheduling systems, CRM systems, and other platforms.

Third-party products and services may be governed by their own terms, policies, limitations, availability, and fees.

The Patient Acquired name, branding, website content, platform configuration, designs, documentation, and other proprietary materials are protected by applicable intellectual property laws.

Except as expressly authorized, you may not copy, reproduce, distribute, modify, reverse engineer, sell, license, or otherwise use proprietary Patient Acquired materials for unauthorized purposes.

You agree not to use the Services to:

• Violate applicable laws, regulations, or third-party rights.
• Send unlawful, deceptive, abusive, or unauthorized communications.
• Transmit malware, harmful code, or malicious content.
• Attempt unauthorized access to systems, accounts, or data.
• Interfere with or disrupt operation of the Services.
• Use communication features without obtaining consent required by applicable law.

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis.

Patient Acquired does not guarantee uninterrupted operation, specific business results, particular conversion rates, appointment volume, revenue, or other outcomes.

To the fullest extent permitted by applicable law, Patient Acquired and its owners, affiliates, officers, employees, contractors, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the Services.

We may suspend or terminate access to the Services where reasonably necessary to address nonpayment, violations of these Terms, unlawful activity, security risks, abuse, or other conduct that may harm Patient Acquired, our customers, third parties, or the Services.

Patient Acquired may update these Terms periodically. Updated Terms may be posted on this page with a revised "Last Updated" date.

Continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.

If you have questions regarding these Terms or Patient Acquired services, please contact us.