Patient Acquired

Patient Reactivation

Turn Past Interest Into New Appointments.

Reconnect with older leads, previous inquiries, and inactive patients through automated reactivation workflows that bring interested contacts back into the conversation and move them toward scheduling.

Old Lead Reactivation Inactive Patients SMS & Email CRM Segmentation Appointment Recovery
Patient Reactivation Queue AUTOMATION ACTIVE
Alex M.Consulted 6 months ago
No Booking
Karen R.Previous patient
Inactive
James T.Inquiry 90+ days ago
Cold Lead
Reactivation Segment Created
Eligible contacts are placed into a configured re-engagement workflow.
Automated SMS
“Hi Alex, just checking in. Would you like to revisit your consultation or see current appointment availability?”
Patient Replied
“Yes, I’m ready to schedule now.”
✓ Reactivated & Scheduled Alex M. • Friday • 2:30 PM
Database Reactivation Segment → Re-Engage → Detect Interest → Return to Pipeline → Schedule

Automated Reputation Management

Patient Acquired helps your practice build and manage its online reputation by making it easier to request, monitor, and respond to patient feedback. Automated review requests help keep your reputation strategy consistent without adding more manual work for your team.

Turn positive patient experiences into stronger social proof while keeping your team informed of new feedback and opportunities to improve the patient experience.

Why Reputation Management Matters

Your online reputation can influence a prospective patient before they ever contact your practice. Patient Acquired helps you consistently request feedback, monitor reviews, and strengthen your online presence—helping build trust and confidence throughout the patient journey.

Automated Review Requests

Automatically request feedback after key patient interactions, helping your practice consistently generate new reviews.

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Reputation Monitoring

Keep track of new reviews and patient feedback from one centralized system so your team stays informed.

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Review Responses

Simplify the process of responding to feedback and maintaining an active, professional online presence.

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Build Patient Trust

Strengthen your practice's credibility with a consistent flow of authentic patient experiences and feedback.

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How Automated Reputation Management Works

Patient Acquired turns reputation management into a structured patient workflow—from the moment an appointment is completed through review outreach, follow-up, and activity tracking.

1
A Patient Completes Their Visit
Instead of relying on staff to remember who should receive a review request, the patient lifecycle can trigger the reputation process automatically.
CRM TriggerAppointment Completed → Patient becomes eligible for the configured reputation workflow.
Why It MattersReview outreach becomes a repeatable operational process instead of an inconsistent front-desk task.
2
Automated Outreach Begins
The system follows your configured communication sequence and keeps the request moving without requiring repeated manual outreach.
SMS • SAME DAY
“Thank you for visiting our practice today. We’d appreciate hearing about your experience.”
EMAIL • FOLLOW-UP
A branded message provides an easy path to your configured review destination.
REMINDER
If appropriate, the workflow can send another reminder based on your selected timing and rules.
3
Direct Patients to Relevant Review Sites
Your practice can configure review destinations based on the platforms that matter to your market and patient audience.
Google
BBB
Trustpilot
Healthgrades
WebMD
Yelp
Facebook
★★★★★
Patients choose whether to leave a review. The system helps make the request timely, organized, and easy to act on.
4
Track the Reputation Workflow
Your team can see where contacts are in the process so review outreach does not disappear into disconnected manual tasks.
Lauren M.Request Sent
David R.Reminder Due
Ashley P.Workflow Complete
Reputation Workflow AutomatedTrigger → Request → Follow-Up → Activity Tracking
Save Staff TimeReduce repetitive manual review outreach and make reputation follow-up part of the automated patient lifecycle.
Create ConsistencyGive eligible patients a timely opportunity to share feedback instead of asking for reviews only when staff remembers.
Build a Stronger Online PresenceA systematic reputation process can help your practice maintain more current patient feedback across relevant review platforms.
Illustrative workflow. Review requests should be configured in accordance with patient consent requirements, applicable laws, and each third-party platform’s review and solicitation policies. Platform names identify third-party destinations and do not imply endorsement, sponsorship, partnership, or integration.
Reputation Management

Make Reputation Building Part of the Patient Journey

Patient Acquired helps practices automate post-visit feedback and review-request workflows, keep reputation activity organized, and make it easier to consistently ask satisfied patients to share their experience.

24/7 Automated Outreach Configured reputation workflows can run automatically after eligible patient milestones.
Multi-Site Review Visibility Organize reputation activity across major review and healthcare discovery platforms.
1 Connected Workflow Review outreach becomes part of the patient lifecycle instead of a separate manual task.
More Feedback Opportunity Consistent requests can create more opportunities for patients to share feedback.
From Completed Appointment to Reputation Workflow
01
Visit CompleteEligible patient milestone reached
02
Request TriggeredConfigured outreach begins
03
Patient EngagesFeedback or review path opens
04
Review OptionsApproved destinations presented
05
Activity TrackedWorkflow remains visible
06
Reputation BuildsMore consistent feedback process
Example Automated Review Workflow
Instead of asking staff to remember who should receive a review request, outreach can be tied to the patient journey.
Appointment CompletedThe patient reaches an eligible post-visit milestone in the workflow.
SMS
Review Request Sent“Thank you for visiting us. We’d appreciate your feedback about your experience.”
EM
Optional Follow-UpIf appropriate, a follow-up email can provide another path to share feedback.
Google
Healthgrades
Yelp
Facebook
WebMD
Trustpilot
What Your Practice Gains
Reputation management becomes a repeatable process instead of an inconsistent front-desk task.
★★★★★
WorkflowACTIVE
RequestSENT
StatusTRACKED
Feedback Opportunity CreatedThe patient has a clear, convenient path to share their experience.
Ongoing Reputation ProcessNew eligible patients can continue entering the workflow automatically.
✓ Visit complete → request sent → patient engages → reputation activity stays organized.
Make Review Requests ConsistentBuild review outreach into the patient workflow instead of relying on staff memory.
Save Administrative TimeReduce repetitive manual outreach while keeping the practice informed.
Strengthen Online PresenceCreate more opportunities for authentic patient feedback across relevant review platforms.
Important: Patient Acquired does not guarantee review volume, review ratings, rankings, search visibility, patient acquisition, or revenue. Reputation outcomes vary based on patient experience, practice quality, review-platform policies, patient participation, workflow configuration, market conditions, and other variables. Review workflows should comply with applicable laws, platform rules, consent requirements, and practice policies, and should not be used to suppress, selectively filter, or manipulate patient feedback.

Turn Great Patient Experiences Into a Stronger Reputation

Make reputation management part of your patient journey. Patient Acquired helps automate review requests, organize feedback, and simplify reputation monitoring so your practice can build trust while your team stays focused on patients.

Build a Reputation That Helps Your Practice Grow

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