Your Privacy.
Your
Information.
Protected.
Learn how Patient Acquired collects, uses, protects, and manages information across our platform, services, and communications.
California Coastline Creative Company, doing business as Patient Acquired (“we,” “us,” or “our”), is committed to protecting your privacy. Patient Acquired operates as a business under the name Patient Acquired.
This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, create an account, use the Patient Acquired platform, communicate with us, or otherwise interact with our products and services.
By using our Services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information directly from you, automatically through your use of the Services, from our customers, and from third-party services and integrations.
Information may include:
- Name
- Email address
- Account and login information
- Business contact information
- Platform activity and usage information
- Appointment and scheduling information
- Business or practice name
- Telephone number
- Billing and transaction information
- Communications with Patient Acquired
- Device, browser, and IP information
- Other information you choose to provide
Information Our Customers Provide
Healthcare practices and other customers may upload, enter, synchronize, or otherwise provide information about their leads, prospective patients, existing patients, customers, or other contacts.
This information may include names, contact information, communication history, appointment information, pipeline status, form submissions, and other information configured by the customer.
When Patient Acquired processes personal information on behalf of a customer, the customer generally determines why and how that information is used, subject to applicable agreements and law.
How We Use Information
We may use information to:
- Provide and operate the Patient Acquired platform
- Facilitate patient and lead engagement
- Facilitate appointment scheduling and reminders
- Support patient and lead reactivation
- Process transactions and subscriptions
- Authenticate users and protect account security
- Analyze platform usage and performance
- Create and administer user accounts
- Support automated follow-up workflows
- Manage leads and opportunities
- Provide reputation management functionality
- Provide customer support
- Maintain and improve the Services
- Detect fraud, abuse, and security threats
Artificial Intelligence & Automated Processing
Certain Patient Acquired features may use artificial intelligence and automated technologies to support functions such as conversations, lead engagement, follow-up, qualification, scheduling, workflow automation, content generation, and operational assistance.
Customers are responsible for configuring and using AI and automated features appropriately for their businesses.
Patient Acquired's AI functionality is not intended to independently provide medical diagnoses, treatment recommendations, emergency assistance, or clinical decision-making.
SMS, Email, Voice & Other Communications
Patient Acquired may provide technology that enables customers to communicate with contacts through SMS, email, telephone, voicemail, automated messaging, and other communication channels.
When these tools are used, information such as telephone numbers, email addresses, message content, communication history, delivery information, and engagement data may be processed.
Mobile Information & SMS Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Patient Acquired does not sell mobile information, SMS opt-in information, or text messaging consent data.
Healthcare Information
Because Patient Acquired serves healthcare-related businesses, certain customers may use the platform in connection with information subject to healthcare privacy requirements.
Where Patient Acquired acts as a Business Associate under HIPAA, the handling of Protected Health Information (“PHI”) will be subject to an applicable Business Associate Agreement (“BAA”), as required by law.
Cookies & Website Technologies
Patient Acquired may use cookies, pixels, analytics technologies, and similar tools to operate our website, understand usage, measure performance, improve functionality, and support marketing and advertising activities where permitted.
These technologies may collect browser information, device characteristics, pages viewed, referring sources, interaction information, and similar technical data.
How We Share Information
Excluding text messaging originator opt-in data and consent, we may disclose other information to third parties when reasonably necessary to operate Patient Acquired, including:
- Service providers and subcontractors performing operational functions on our behalf
- Payment processors and technology providers necessary to provide requested services
- Professional advisers for legal, accounting, security, and compliance purposes
- Government agencies or regulators where disclosure is required by applicable law or valid legal process
- Parties involved in legitimate business transactions, reorganizations, mergers, or sales where permitted by law
For avoidance of doubt, the disclosures described in this section do not include text messaging originator opt-in data or consent. Mobile opt-in information and SMS consent will not be provided to third parties or affiliates for their marketing or promotional use.
Data Security
Patient Acquired uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure.
No electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
Patient Acquired retains information for as long as reasonably necessary to provide the Services, administer customer relationships, meet legal obligations, resolve disputes, maintain security, and preserve appropriate business records.
Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, which may include the ability to request access, correction, deletion, or information about certain processing activities.
You may opt out of SMS communications by replying STOP and may use HELP for assistance.
California Privacy Rights
California residents may have additional privacy rights under applicable California law. Requests may be submitted using the contact information provided below.
Patient Acquired does not sell text messaging originator opt-in data or consent.
Children's Privacy
Patient Acquired's business services are not directed toward children. We do not knowingly solicit personal information directly from children through our business website for the purpose of purchasing Patient Acquired services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, the revised version will be posted on this page with an updated effective date.
Contact Patient Acquired
If you have questions regarding this Privacy Policy or Patient Acquired's privacy practices, please contact us.