Patient Acquired

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Lisa T.

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Jane Roy

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Emily R.

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James L.

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For Med Spas

Turn More Med Spa Leads Into Booked Treatments.

Patient Acquired helps med spas respond to new inquiries faster, automate follow-up with prospects who are still deciding, manage consultation and treatment pipelines, reactivate past clients, and keep your reputation workflows moving from one connected platform.

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AI Lead Engagement Treatment Follow-Up Booking Pipeline Client Reactivation Reputation Management
Med Spa Patient Journey AI ACTIVE
New Inquiry • Cosmetic Treatment Source: Instagram / Website
“Hi, I’m interested in a consultation and wanted to know your availability.”
AI Patient Engagement “Absolutely. I can help with common questions and show you available consultation times.”
Prospective Patient
“I’m comparing a few places. Do you have anything after work this week?”
ENGAGED
BOOKED
CONFIRMED
Client Reactivation Previous clients can enter configured re-engagement workflows for future services and appointments.
✓ Consultation Confirmed Thursday • 5:30 PM
Med Spa Growth System Inquiry → AI Engagement → Follow-Up → Booking → Reactivation → Reputation

Built to Grow Your Med Spa

Patient Acquired helps Med Spas manage the entire journey from first inquiry to booked consultation. Capture leads from multiple sources, engage prospects quickly, automate follow-up, manage appointments, and track every opportunity through your patient acquisition pipeline.

Bring your acquisition process into one centralized platform designed to reduce missed opportunities, improve response times, and help turn more inquiries into patients.

Capture Every Inquiry

Bring prospective patients from your website, forms, campaigns, and other lead sources into one centralized system.

AI Patient Engagement

Engage new inquiries quickly with AI-enabled tools designed to keep conversations moving toward a consultation.

Automated Follow-Up

A robust online presence is essential for attracting new clients. Our digital marketing strategies include SEO, social media marketing, and engaging content creation to boost your visibility and reputation.

Appointments & Pipeline

Track every prospective patient from new inquiry through engagement, consultation, and acquisition.

Capture → Engage → Follow Up → Schedule → Acquire → Reactivate

Med Spa Growth Technology
From New Lead to Loyal Med Spa Patient

See how Patient Acquired can support the complete Med Spa patient journey—AI engagement, persistent follow-up, consultation and treatment scheduling, reactivation, and reputation workflows working together in one connected system.

1
AI Patient Engagement
A prospective patient discovers your Med Spa and asks about a treatment, consultation, or current availability.
SEO
Meta
Display Ad
Website
New Inquiry
“I’m interested in Botox and possibly lip filler. Do you have appointments this week?”
Hi Amanda — I can help with availability and a few quick questions so we can find the right appointment.
I’m comparing a couple of places and not sure which day works yet.
No problem. I’ll keep this open and make it easy to book when you’re ready.
2
Automated Follow-Up
If the patient delays, the system keeps your Med Spa top of mind with structured, respectful follow-up.
Same Day • SMSThank the patient and keep the conversation active.
Day 2 • EmailSend treatment information and an easy path back to booking.
Day 5 • SMSOffer current availability when the patient is ready.
Patient Re-Engages
“I’m ready now. Can I come in Friday afternoon?”
3
Appointments & Pipeline
The CRM keeps every lead visible as the patient moves from inquiry to consultation or treatment appointment.
New LeadCaptured
EngagedActive
Appointment ScheduledBooked
ConfirmedReady
24-Hour Reminder
“Your appointment is tomorrow at 3:00 PM. Reply C to confirm or R to reschedule.”
Patient Reply: C
CRM updates the appointment to Confirmed automatically.
Appointment ConfirmedAmanda R. • Friday 3:00 PM
4
Patient Reactivation
Med Spa growth often comes from repeat treatments and previous patients. The CRM can help identify reactivation opportunities.
Reactivation OpportunityA previous patient has not returned in several months and is placed into an eligible re-engagement workflow.
Reactivation SMS“Hi Amanda, we’re checking in. Would you like to see current appointment availability?”
Interest ReturnsThe patient responds and is moved back into the active appointment pipeline.
5
Reputation Management
After a completed appointment, the patient lifecycle can continue into an automated review-request workflow.
Google
BBB
Trustpilot
Healthgrades
WebMD
Yelp
Facebook
Review Workflow Started
Completed appointment → review request → reminder → activity tracked.
One Connected Med Spa Growth System

Rather than managing leads, texts, appointments, follow-up, reactivation, and reviews in disconnected tools, Patient Acquired connects the process into one patient-growth workflow.

CRMLead source, treatment interest, stage, conversation history, and next action.
AutomationAI engagement, follow-up, reminders, reactivation, and review workflows.
PipelineVisibility from first inquiry through appointment, repeat visit, and re-engagement.
Why This Matters for Med Spas

Med Spa patients often compare providers, delay decisions, ask questions before booking, and return for repeat services. A connected system helps your team stay responsive and organized across the full patient lifecycle.

Example Patient Journey: Inquiry → AI Engagement → Follow-Up → Appointment → Reminder → Reactivation → Review Workflow
Respond FasterEngage new Med Spa inquiries quickly while interest is high.
Save Staff TimeAutomate repetitive follow-up, reminders, reactivation, and review requests.
Increase Repeat OpportunitiesUse reactivation workflows to reconnect with prior patients when appropriate.
Improve Pipeline VisibilityKnow which prospects are new, engaged, booked, confirmed, inactive, or ready for follow-up.
Illustrative Med Spa workflow. Exact features, communication timing, consent requirements, integrations, and results depend on your practice configuration and applicable laws and platform policies. Patient Acquired does not guarantee booking, revenue, or review outcomes.
Med Spa Lead-to-Revenue Technology

More Booked Treatments Can Create Meaningful Recurring Revenue

Med spa prospects often compare providers, ask questions, and delay booking. Patient Acquired helps capture those inquiries, engage them quickly, follow up consistently, organize the treatment pipeline, and bring older opportunities back into the conversation.

$435 Botulinum Toxin Average cost reported by the American Society of Plastic Surgeons.
$715 HA Dermal Filler Average cost of hyaluronic acid dermal fillers.
$697 Laser Skin Treatment Average cost of laser skin treatments reported by ASPS.
$1,829 Skin Resurfacing Average skin resurfacing cost reported by ASPS.
1
Capture the Inquiry
Instagram, Meta, Google, SEO, website forms, and referrals enter one connected CRM.
100% of captured inquiries can enter a defined workflow.
2
Engage Quickly
AI-powered responses keep high-intent treatment inquiries from going cold.
60%+ industry communication-engagement benchmark.
3
Qualify Interest
Treatment interest, timing, questions, and readiness help determine the next best action.
30% routine interaction automation benchmark.
4
Follow Up Automatically
SMS and email workflows keep working prospects who are still comparing med spas.
89% reminder-engagement benchmark in certain workflows.
5
Book & Reactivate
Move prospects into appointments and reconnect with previous clients for future treatments.
$ repeat treatments can compound patient lifetime value.
Example Med Spa Patient Pipeline
Patient Acquired helps keep the opportunity visible from first inquiry through treatment booking and future reactivation.
NEW INQUIRY
Ashley M.
Instagram inquiry
QUALIFIED
Ashley M.
Filler + Botox interest
FOLLOW-UP
Ashley M.
Comparing providers
BOOKED
Ashley M.
Friday 4:30 PM
Illustrative Revenue Opportunity
For a med spa, additional booked treatments can add up quickly—and repeat visits may create additional long-term value.
Monthly Leads 200 Illustrative med spa inquiry volume
Additional Treatments +20 Hypothetical improvement from stronger engagement and follow-up
Avg. Treatment Value $700 Rounded illustrative value for a mix of common med spa treatments
Illustrative Monthly Revenue Opportunity +$14,000 20 additional treatments × $700 illustrative average treatment value
Capture Social LeadsRoute Meta, Instagram, Google, website, and referral inquiries into one process.
Nurture Comparison ShoppersStay connected with prospects who are considering multiple providers.
Increase Repeat OpportunityReconnect with previous clients when they may be ready for another treatment.
Build Revenue PotentialMore bookings plus repeat treatments can create meaningful lifetime value.
Illustrative example only. Treatment costs shown are U.S. averages reported by the American Society of Plastic Surgeons and may represent only part of the total patient price. Actual med spa pricing varies by treatment, product quantity, provider, geography, treatment area, package structure, promotions, and other factors. The $700 average treatment value, 200 monthly leads, 20 additional treatments, and +$14,000 monthly revenue opportunity are hypothetical examples and are not guarantees, projections, or typical Patient Acquired results. Actual outcomes depend on lead volume, lead quality, treatment mix, pricing, patient demand, staffing, response speed, conversion process, retention, implementation, market conditions, cancellations, refunds, and other variables.

From First Inquiry to Booked Consultation

Patient Acquired brings your leads, conversations, follow-up, appointments, and acquisition pipeline together so your team can focus on delivering a great patient experience.

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